Refund policy
Last updated: 7 November 2026
I want you to be happy with your artwork. Every original piece and print is carefully prepared and packaged before being sent. If something isn't quite right, please get in touch and I'll do my best to help.
Returns & Cancellations
If you purchase original artwork or prints online, you have 14 days from the day you receive your order to let me know if you'd like to cancel or return it.
You don't need to give a reason, but please contact me at irvinethesteve@gmail.com to arrange your return.
Once you've notified me, you have a further 14 days to send the artwork back.
Please package artwork carefully, ideally using the original protective packaging, to prevent damage during transit. You're welcome to inspect your artwork as you would in a shop, but any handling beyond what's necessary that reduces its value may result in a deduction from your refund.
Original Artwork & Prints
Original drawings, paintings and art prints are eligible for returns under the terms above.
As my original artwork is created by hand, small variations in paper texture, pencil marks, brushwork and finish are part of its character.
Printed reproductions may also vary slightly in colour from what you see on your screen due to differences in display settings and printing materials.
These natural characteristics are not generally considered defects, provided the artwork matches its description.
Commissioned & Personalised Artwork
Artwork created to your personal specifications or clearly personalised for you may be exempt from the standard 14-day change-of-mind cancellation right.
Where this applies, I'll make it clear before you place your order.
This does not affect your statutory rights if the artwork is faulty, damaged or not as described.
Return Postage
For change-of-mind returns, you're responsible for the cost of return postage.
I recommend using a tracked and appropriately insured delivery service, particularly for original artwork.
If an item arrives damaged, is faulty or is not what you ordered, please contact me so I can arrange an appropriate solution, including covering reasonable return postage where required.
Damaged or Incorrect Orders
Every order is packaged with care, but occasionally things can go wrong during delivery.
If your artwork arrives damaged, defective or incorrect, please contact me as soon as possible at irvinethesteve@gmail.com, ideally including your order number and photographs of the issue.
I'll work with you to arrange a replacement, repair or refund as appropriate. For one-of-a-kind original artwork, an identical replacement may not be possible.
Refunds
Once your return has been received, I'll confirm its arrival and arrange any refund due.
For eligible cancellations, refunds include the artwork price and the original standard delivery charge where applicable. Additional charges for premium or express delivery are not refundable beyond the standard delivery cost.
Refunds will be made to your original payment method within 14 days of receiving the returned artwork or receiving evidence that you've sent it back, whichever is earlier.
Your bank or payment provider may take a little longer to process the refund.
Return Address
Please contact me before sending artwork back so I can help ensure your return is handled correctly.
irvinethesteve
Unit E6, Building 14
The Ordnance Depot
Weedon, Northamptonshire
NN7 4PS
United Kingdom
Email: irvinethesteve@gmail.com
Your Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015.
If you're purchasing from outside the UK, additional consumer rights may apply depending on your country of residence.
Cancellation Form
You can cancel an eligible order by emailing me or using the optional form below. You don't have to use this form.
I hereby give notice that I cancel my contract for the purchase of the following artwork:
Artwork / order number:
Ordered on / received on:
Customer name:
Customer address:
Date: